Last updated: 13 October 2026
Who we are
Prime Set Property Services Ltd (company number 16952885) is the controller of personal information submitted through this website. Trading address: 128 City Road, London, EC1V 2NX, United Kingdom. Contact info@primesetpropertyservices.co.uk or 07352 834044.
Information we collect
When you request a quotation, send an enquiry or request a callback, we collect the details you provide: your name, contact details, customer and property information, project description, preferences and any photographs. Please avoid uploading photos containing people, confidential documents or unnecessary personal information.
Why we use your information
We use your information to respond to your request, assess the work and prepare quotations. Our legal basis is taking steps at your request before entering a contract, and our legitimate interest in handling general enquiries and preventing abuse. We do not use enquiry details for unsolicited marketing.
Storage and sharing
Enquiries and photographs are stored securely using Lovable Cloud. Access is restricted; visitor photographs are not published in our gallery. Hosting and service providers may process information on our behalf. Where data is processed outside the UK, appropriate safeguards are required under UK data protection law.
Retention
We keep enquiry information only for as long as needed to handle your request and any related contractual, accounting or legal obligations. You can contact us to ask about retention or request deletion.
Your rights
Under UK GDPR and the Data Protection Act 2018, you may request access, correction, erasure, restriction or portability of your information and object to certain processing. These rights depend on the circumstances. Contact us using the details above. You may complain to the Information Commissioner’s Office at ico.org.uk.
Website security
We use validation and spam protection. A hashed network identifier may be used to limit excessive enquiry submissions. This is used for website security rather than marketing.